| Clinic: Hello, Cityview Clinic. |
| Patient: Hello, I'm calling to make an appointment. |
| Clinic: Medical or Dental? |
| Patient: Medical, please. |
| Clinic: Can you hold one moment? I will connect you. |
| Clinic: Hello, how can I help you? |
| Patient: I'd like to make an appointment for a check-up. |
| Clinic: Have you been here before? |
| Patient: No, I haven't. |
| Clinic: We have an opening on Friday, October 12th at 3 o'clock. |
| Patient: I'm sorry, I work on Friday's. Do you have any appointments available on Monday or Wednesdays? |
| Clinic: Our first Monday appointment would be October 22nd at 9 in the morning. Could you make that? |
| Patient: Yes, that would be fine. |
| Clinic: What is your name? |
| Patient: Luci Garcia. |
| Clinic: What is your phone number? |
| Patient: 764-2110. |
| Clinic: Is that the 206 area code? |
| Patient: Yes, that's right. |
| Clinic: What is your date of birth? |
| Patient: 10/13/63. |
| Clinic: How will you be paying for this appointment? Do you have health insurance or medical coupons? |
| Patient: No, I don't. Can you tell me what the charge would be for this visit? |
| Clinic: We charge by sliding scale. You will need to bring your last 2 pay-stubs, an ID, and a 10$ deposit. Please come 1/2 hour before the time of your appointment to fill out a medical history. |
| Patient: OK. I will do that. Do your doctors and nurses speak Spanish? |
| Clinic: We do have some doctors and nurses on staff that speak Spanish. Would you prefer that? |
| Patient: Yes, please. |
| Clinic: OK. I've noted that on the schedule. We will see you on Monday, October 22nd at 9 for a physical check-up. Plan on spending about 1 hour at the clinic. |
| Patient: Thank you. Good-bye. |
| Clinic: Good-bye. |
Last updated: Wednesday, June 02, 1999 abutera@stan-co.k12.ca.us